AI-assisted case pre-review for frontline teamsP0Missing information detection priority < 5sTarget response time per case review 50+Concurrent users supported by the planned architecture
Prepare complete, correctly routed case submissions before escalation.
CaseGuard helps volunteers and branch staff detect missing details, validate agency routing, optimize case drafts, and surface the most relevant assistance programmes in one guided workspace.
- Detect missing mandatory details in seconds.
- Reduce wrong routing before residents leave the interview.
- Strengthen drafts with Gemini-powered optimization and follow-up guidance.
Core functionality
The full pre-review workflow in one focused workspace
The homepage copy is distilled from the product planning documents and presents the platform as a unified flow: review the draft, detect gaps, validate routing, optimize the submission, and maintain quality through guided knowledge and SOP rules.
Structured Missing-Info Detection
Review every draft against mandatory identity, household, financial, reference, and document requirements.
- Outputs a structured checklist of missing items.
- Prioritizes the most critical gaps before escalation.
- Helps volunteers ask focused follow-up questions on the spot.
Case Routing Validation
Cross-check case types against the correct public agency to prevent misrouted submissions.
- Covers agencies such as SSO, MOM, HDB, ICA, and Family Justice Courts.
- Flags likely routing mistakes with confidence-based suggestions.
- Improves first-pass accuracy for branch reviews.
Programme Recommendation And Draft Optimization
Combine retrieval, policy knowledge, and LLM reasoning to recommend aid programmes and improve the final case narrative.
- Recommends relevant support programmes from the knowledge base.
- Refines tone, grammar, and structure for professional submission quality.
- Generates practical guidance on which supporting details to collect next.
Knowledge-Guided Review Workflow
Keep frontline case review aligned with SOPs, knowledge guidance, and reusable examples across every submission.
- Combines SOP requirements with assistance programme knowledge in one review flow.
- Keeps case handling consistent with reusable examples and structured prompts.
- Supports stronger first-pass submissions with fewer manual clarifications.
Technical advantages
Designed for compliant decisions, scalable delivery, and future retrieval upgrades
CaseGuard combines SOP constraints, knowledge retrieval, and a serverless-friendly monorepo architecture so the system can serve frontline teams today and grow into pgvector-powered semantic search later.
SOP + RAG Collaboration
SOP rules define what must be collected, while the knowledge base expands what can be recommended. Together they create compliant and context-aware guidance.
Modern Web Stack
Built on Next.js 14, React 18, TypeScript, Ant Design, Prisma, and PostgreSQL-ready infrastructure for maintainable delivery.
Serverless-Ready Architecture
Designed for Vercel deployment with scalable API routes, shared monorepo packages, and vector-search readiness for future semantic retrieval.
Guided workflow
From resident conversation to ready-to-escalate case file
- Volunteers sign in and open the guided workspace.
- A draft case narrative is entered into the workspace.
- CaseGuard runs routing checks, missing-info detection, and AI optimization.
- The volunteer completes missing details and submits a stronger final case file.
Business value
Business outcomes that matter to volunteers, branch teams, and residents
The platform is built to reduce rework, improve service consistency, and help frontline teams act with more speed, confidence, and policy-aware guidance.
Fewer incomplete submissions
Catch missing eligibility, household, and document details before the case reaches downstream reviewers or agencies.
Faster volunteer workflows
Shorten verification cycles with guided checklists, draft optimization, and immediate follow-up support.
More consistent service quality
Standardize how cases are reviewed, routed, and documented across volunteers and branch teams.